Privacy Policy

Thank you for choosing to be part of our community at Bidirectional Energy, Inc. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at privacy@bidirectional.energy.

When you visit our website www.bidirectional.energy or mobile application Bidirectional, and use our services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you what information we collect, how we use it and what rights you have in relation to it. This is important information, and you should take the time to read through it carefully. If there are any terms in this Privacy Policy that you do not agree with, you should immediately discontinue use of our Websites, our Apps, and our Services.

This Privacy Policy (the ‘Policy’) applies to all information collected through our websites (including www.bidirectional.energy, and all of our websites collectively referred to as our “Websites”), mobile applications ("Apps"), and/or any related services, sales, marketing or events (we refer to all of these collectively in this Privacy Policy as the "Services").

For purposes of both this Privacy Policy and applicable law, Bidirectional Energy is the “data controller” as to any personal information that is collected and used as part of its business activities. This is because Bidirectional Energy dictates the purpose for which your personal information is used and how Bidirectional Energy uses your personal information.

The Websites may contain links to other websites not controlled or legally affiliated with Bidirectional Energy. These sites are not controlled by Bidirectional Energy and Bidirectional Energy is not responsible for any content contained on any such website. Bidirectional Energy is not responsible for the privacy practices employed by other sites, and the privacy practices employed by such sites may not be the same as Bidirectional Energy’s practices. As with the Bidirectional Energy Websites, you should become familiar with any external party's privacy policy before visiting and/or providing any personal information through any such site.

Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit or use the Websites, Services or Apps.

We automatically collect certain information when you visit, use or navigate the Websites, Services or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Websites, Services or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Websites, Services or Apps, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Information collected through our Apps In Short: We may collect information regarding your push notifications when you use our Apps.

If you use our Apps, we may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for our legitimate business purposes, including the fulfillment of our contract with you and compliance with our legal obligations.

We use personal information collected via our Websites, Services or Apps for a variety of business purposes, including those described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract and provision of their Services.
  • To manage user accounts. We may use your information for the purposes of managing your account with us and keeping it in working order.
  • For other business purposes. We may use your information for other legitimate business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Websites, Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use your personal identifiable information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share your information with your consent, to comply with laws, to provide you with services, to protect your rights, and/or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Legitimate Business Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may share your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may share your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Websites, Services or Apps, which will enable them to collect data about how you interact with the Websites, Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations or consummation of, any merger, sale of company assets, financing, stock offering, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Websites, Services or Apps. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. DO WE USE GOOGLE MAPS?

In Short: Yes, we use Google Maps for the purpose of providing better service.

Our Websites, Apps, Services, or Facebook application use Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain or cache your location. You may revoke your consent at anytime by contacting us via the contact information listed in this Privacy Policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Otherwise, no purpose in this Policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to retain or process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Websites, Services or Apps is at your own risk. You should only access the services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly or intentionally collect data from or market to persons under 18 years of age. Persons under the age of 18 are prohibited from directly using the Websites, Apps or Services.

We do not knowingly or intentionally solicit data from or market to persons under 18 years of age, and persons under the age of 18 are prohibited from directly using the Websites, Apps or Services. By using the Websites, Services or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Websites, Services or Apps. If we learn that personal information from persons less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please immediately contact us at privacy@bidirectional.energy.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.

If you have questions or comments about your privacy rights, you may email us at privacy@bidirectional.energy.

Account Information If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log into your account settings and update your user account.
  • Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Websites, Services or Apps. To opt-out of interest-based advertising by advertisers on our Websites, Services or Apps, please visit here.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

  • Note your preferences when you register an account with the site.
  • Contact us using the contact information provided.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Policy.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Websites, Services or Apps, you have the right to request removal of unwanted data that you publicly post on the Websites, Services or Apps. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Websites, Services or Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.

12. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at privacy@bidirectional.energy or by post to:

Bidirectional Energy, Inc. 2922 21st Street, San Francisco CA 94110 United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.